Legal Notice
1 Website publisher
This website is published by Ma’aM SARL
SIRET: 952 427 599 000 24
RCS: 952 427 599
Adress: 5 rue des Epoux Chayé, 65100 Lourdes, France
Telephone: +33 5 62 92 53 85
Email: info@hotel-leboisjoli.com
Publication Directors: Ambre CIPOLIN & Matthias CARRAZE
Website hosting
This website is hosted by WPServeur
Address: 7 rue de la Cité Foulc, 30000 Nîmes, France
Website: https://www.wpserveur.net
Intellectual property
All content available on this website, including but not limited to text, images, photographs, videos, logos & graphics, is the exclusive property of Ma’aM, unless otherwise stated.
Any reproduction, distribution, modification or use of such content without prior written consent is strictly prohibited.
Liability
The information provided on this website is for general informational purposes only.
Ma’aM makes every effort to ensure that the information is accurate and up to date; however, it does not guarantee the completeness, accuracy or timeliness of such information.
2 Privacy policy (GDPR)
This privacy policy explains how Ma’aM collects, uses & protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Data controller
The data controller is: Ambre CIPOLIN
Adress: 2 place Maréchal Foch, 65110 Cauterets, France
Email: info@hotel-leboisjoli.com
Personal data collected
In the context of reservations, we may collect the following personal data:
– Full name
– Telephone number
– Email address
– Postal address (for billing purposes only)
– Credit card details (for booking and payment processing purposes)
– Personal information (such as date of birth & nationality)
– Identification details (such as ID card, passport or driver’s licence)
– Preferences (e.g. smoking/non-smoking room, preferred floor, bedding type, food & beverage preferences,…)
– Any questions or comments provided during or after your stay
Such data may be collected:
– when you make a direct booking via our website, by email or by telephone
– during your stay
– via third-party platforms (e.g. Booking.com, Trivago,…)
– via travel agencies, tour operators or partners (e.g. Hautes-Pyrénées Tourisme Environnement, La Balaguère, Acumpanyat,…)
Purpose of processing
Your personal data is processed only for the following purposes:
– managing bookings
– communicating with guests before, during & after their stay
– personalising guest experience & improving service quality
– issuing invoices
– processing payments
– handling complaints & customer service requests
– complying with legal & regulatory obligations applicable to tourist accommodation
We do not carry out any direct marketing or promotional email campaigns.
Systems & payment methods
Reservations are managed through the PMS system: Misterbooking
Payments may be made using:
– Cash
– Debit or credit card (Visa, Mastercard, American Express)
– ANCV holiday vouchers or ANCV Connect
– Cheques emitted by a French bank
– Bank transfer
– Up2pay secure payment link
Data retention
Personal data is retained for as long as necessary to manage your reservation & stay, then is archived for a maximum period of five (5) years for accounting and legal purposes.
Access to data
Personal data is accessible only to Ambre CIPOLIN & Matthias CARRAZE, as well as authorised staff responsible for reservations & hotel operations.
No personal data is sold or shared with third parties for commercial purposes.
Your rights
In accordance with the GDPR, you have the following rights:
– right of access
– right to rectification
– right to erasure (“right to be forgotten”)
– right to object
– right to restriction of processing
You may exercise these rights by contacting: info@hotel-leboisjoli.com.
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL)
3 Cookie policy
This website uses cookies to enhance user experience.
Analytics cookies
We use Google Analytics to:
– monitor website traffic
– analyse how visitors use the website
– improve website content and performance
All data collected for analytics purposes is anonymised wherever possible.
Consent
Upon your first visit, a cookie banner enables you to:
– accept cookies
– refuse cookies
